In 2015, the Beijing municipal government designed a new service center based on cloud computing technologies to streamline administrative processes.
The goal was to interconnect with a wide assortment of service resources in order to unify service handling, approval, payment, and presentation.
Legacy government service systems in Beijing were outdated after many years of use. Without a unified administrative approval platform, citizens had to travel to different government agencies and process services at different windows. This took a significant amount of time. Outdated IT-based government service systems also caused inefficient internal collaboration and poor external service capabilities.
The legacy IT-based government service systems faced a number of challenges:
- Information silos existed as a result of separate IT systems built by different agencies. This increased difficulties in information-sharing and cross-agency collaboration.
- Computing and storage resources could not be shared across agencies. As a result, average resource usage was less than 16 percent.
- Different agencies used different kinds of security protection, increasing potential risks.
- Each agency needed at least two IT engineers to handle Operation and Maintenance (O&M). This resulted in low troubleshooting efficiency and quality and increased O&M costs.
Huawei worked with its partners to provide a complete solution that included Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS). The service center has built a unified data sharing and service exchange platform based on Huawei’s Distributed Cloud Data Center. With it, unified administrative approval and collaborative office systems have been developed.
1. Distributed Cloud Data Center
- A distributed architecture provides virtual Data Center (vDC) services for 44 government bureaus and 16 districts or counties throughout the city, enabling data sharing.
- Unified Internet egress based on Huawei’s proprietary software and hardware products provides comprehensive security protection and cloud security compliance.
- Employs Huawei’s ManageOne cloud management software for unified government cloud management as well as resource applications, approvals, and provisioning.
- An active-active data center architecture provides reliable service with three data centers at two sites. Two high-end OceanStor 18000 Flash storage arrays powered by HyperMetro technology, ensure 99.9999 percent data reliability that meets disaster recovery objectives: Recovery Time Objective (RTO) ≈ zero and Recovery Point Objective (RPO) = zero.
2. Unified Data Sharing and Service Exchange Platform
- Provides access to administrative and non-administrative approval services, enabling smooth information sharing and service interconnection across the city.
- Combines five formerly separate platforms that include administrative approval services.
- Interconnects with social media as well as self-service equipment in the government service center and online service system.
3. Unified Administrative Approval System
- Enables unified service consultation, acceptance, handling, dispatching, supervision, and feedback.
Provides service approvals for government agencies and also can also be connected to agencies’ legacy approval systems. After requests are processed, legacy systems return the results to the Unified Administrative Approval System.
Online and offline modes — such as mobile applications, social media, and online service systems — are combined to expand service coverage.
4. Collaborative Office System supports daily office tasks. This system comprises an internal office portal and office platform.
The distributed cloud data center effectively eliminates information silos across agencies. This improves IT resource usage from 16 percent to 55 percent, increases O&M efficiency by 70 percent, and delivers 99.9999 percent data reliability.
The Unified Administrative Approval System integrates data from agencies at all levels to remove service barriers. Citizens can process services at a single window without traveling to different agencies.The Beijing Government Service Center can accommodate 740 approval services (83 percent) from 44 agencies (89 percent). The service center centralizes service acceptance, handling, and certification, and streamlines administration processes.
Optimized approval processes significantly improve service efficiency. According to a report from the Beijing Municipality, investment project approval processes have been reduced from 80 to 50, and the average approval time has been shortened from 300 to 109 workdays.